Usefulness and relevance

Characteristic Name:	Usefulness and relevance
Dimension:	Usability and Interpretability
Description:	The data is useful and relevant for the task at hand
Granularity:	Information object
Implementation Type:	Process-based approach
Characteristic Type:	Usage

Verification Metric:

The number of tasks failed or under performed due to the lack of usefulness and relevance of data

The number of complaints received due to the lack of usefulness and relevance of data

GuidelinesExamplesDefinitons

The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation

Guidelines:	Scenario:
Define the content of the information object based on the user requirements (as required by the task at hand) and also considering all other compliance requirements so that the information is relevant and legitimate	(1) Customer invoice should contain information for the customer to understand his liability and for the delivery person to understand the point of delivery and the tax department to verify the applicable tax amount.
Regularly monitor the changes to the internal operational environment ( business process changes etc) and find out what are the new information requirements emerge due to the changes, and provide for them by amending the information structures	(1) Time stamp became an important attribute for GRNs (goods receipts notes) when Lean manufacturing started as all raw materials are expected to receive by six hours before production (GRN-record, and the time stamp -attribute)
Regularly monitor the changes in the external environment find out the new information requirements emerge due to such changes and provide for such data needs	(1) Competitors' rates have become important to price the existing products during the recession period since the traditional costing method does not give a competitive price.
Regularly check with knowledge workers to find out how their operations/decisions can be performed better with new data available to them and provide for such data in the information system	(1) An hourly working progress report is useful in identifying the bottlenecks in production lines and balance the lines
Monitor and measure the user satisfaction about the information provided	(1) User satisfaction survey

Validation Metric:

How mature is the process to maintain usefulness and relevance of data

These are examples of how the characteristic might occur in a database.

The Definitions are examples of the characteristic that appear in the sources provided.

Definition:	Source:
1) The Characteristic in which the Information is the right kind of Information that adds value to the task at hand, such as to perform a process or make a decision. 2) Knowledge Workers have all the Facts they need to perform their processes or make their decisions.	ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing.
1) Can the information process be adapted by the information consumer? 2)Can the information be directly applied? Is it useful? 3) Does the information provision correspond to the user’s needs and habits?	EPPLER, M. J. 2006. Managing information quality: increasing the value of information in knowledge-intensive products and processes, Springer.
Relevance of data refers to the extent to which the data meets the needs of users. Information needs may change and is important that reviews take place to ensure data collected is still relevant for decision makers.	HIQA 2011. International Review of Data Quality Health Information and Quality Authority (HIQA), Ireland. http://www.hiqa.ie/press-release/2011-04-28-international-review-data-quality.
Relevance is the degree to which statistics meet current and potential users’ needs. It refers to whether all statistics that are needed are produced and the extent to which concepts used (definitions, classifications etc.)	LYON, M. 2008. Assessing Data Quality , Monetary and Financial Statistics. Bank of England. http://www.bankofengland.co.uk/ statistics/Documents/ms/articles/art1mar08.pdf.
The data includes all of the types of information important for its use.	PRICE, R. J. & SHANKS, G. Empirical refinement of a semiotic information quality framework. System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on, 2005. IEEE, 216a-216a.
1) Intrinsic: The extent to which the information is new or informative in the context of a particular activity or community. 2) Relational Contextual:The amount of information contained in an information object. At the content level, it is measured as a ratio of the size of the informative content (measured in word terms that are stemmed and stopped) to the overall size of an information object. At the schema number of elements in the object level it is measured as a ratio of the number of unique elements over the total. 3) The extent to which information is applicable in a given activity. 4) The extent to which the model or schema and content of an information object are expressed by conventional, typified terms and forms according to some general-purpose reference source.	STVILIA, B., GASSER, L., TWIDALE, M. B. & SMITH, L. C. 2007. A framework for information quality assessment. Journal of the American Society for Information Science and Technology, 58, 1720-1733.
1) Data are applicable and useful for the task at hand. 2) The quantity or volume of available data is appropriate. 3) Data are of sufficient depth, breath and scope for the task at hand.	WANG, R. Y. & STRONG, D. M. 1996. Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 5-33.

Meta-data compliance

Characteristic Name:	Meta-data compliance
Dimension:	Validity
Description:	Data should comply with its metadata
Granularity:	Element
Implementation Type:	Rule-based approach
Characteristic Type:	Declarative

Verification Metric:

The number of meta-data violations reported in an attribute per thousand records

GuidelinesExamplesDefinitons

The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation

Guidelines:	Scenario:
Domains should be specified by considering all possible value patterns, cases and usage needs which is applicable for a data attribute.	(1) Eg: It is easy to maintain the order number as a numeric value since it can be easily incremented (10000, 10001, and 10002). But it can be also defined as alphanumeric in order to distinguish special cases (10000R is a return order of sales order 10000)
Maintain valid values/value ranges/Value lists for attributes.	(1) Gender can be M or F (2) Country is taken from the existing list of countries (3) Birth date cannot be a future value. (4) Salary range for level 4 employees must be between $40000-60000
Usage of number ranges for critical data elements	(1) Sales orders 10000001 to 1999999 (2) Purchase orders 50000001 to 59999999
Maintain the possible synonyms and abbreviations which could be accepted as valid values	(1) Post Box , PO BOX, BOX etc.
Explicitly mention what values, characters are not permitted in the attribute	(1) User Name can contain only A-Z (2) No blank spaces are allowed for credit card number
Explicitly mention the minimum /maximum number of characters, or any other requirements such as case sensitivity, that an attribute value should meet	(1) Password should contain minimum of 8 characters including one numeric and one capital
Maintain values based on specific formats as defined by the stakeholders, standards, best practices or agreements.	(1) Time should be in 24 hour clock (2) Date should be in DD/MM/YYYY
Appropriate measurement scale should be maintained against quantities and volumes	(1) Currency for Price values Kg/g/mg for weights litres for volumes (2) Data Dictionary , Data catalog
Documentation for Meta-Data is available online for the users	(1) Data Dictionary , Data catalog

Validation Metric:

How mature is the creation and implementation of the DQ rules to define meta-data

These are examples of how the characteristic might occur in a database.

Example:	Source:
1) A new year 9 teacher, Sally Hearn (without a middle name) is appointed therefore there are only two initials. A decision must be made as to how to represent two initials or the rule will fail and the database will reject the class identifier of “SH09”. It is decided that an additional character “Z” will be added to pad the letters to 3: “SZH09”, however this could break the accuracy rule. A better solution would be to amend the database to accept 2 or 3 initials and 1 or 2 numbers. 2) The age at entry to a UK primary & junior school is captured on the form for school applications. This is entered into a database and checked that it is between 4 and 11. If it were captured on the form as 14 or N/A it would be rejected as invalid.	N. Askham, et al., “The Six Primary Dimensions for Data Quality Assessment: Defining Data Quality Dimensions”, DAMA UK Working Group, 2013.
the answer to the query “What is Mr. Wat- son% telephone number?” can bl: validated against the format for telephone numbers. Additionally, Wat- son’s address might be used to vallidate the area code and exchange	M. Brodie, “Data Quality in Information Systems”, North-Holland Publishing Company Information and Management 3, 1980, pp. 245-258.

Example:

Source:

1) A new year 9 teacher, Sally Hearn (without a middle name) is appointed therefore there are only two initials. A decision must be made as to how to represent two initials or the rule will fail and the database will reject the class identifier of “SH09”. It is decided that an additional character “Z” will be added to pad the letters to 3: “SZH09”, however this could break the accuracy rule. A better solution would be to amend the database to accept 2 or 3 initials and 1 or 2 numbers.

2) The age at entry to a UK primary & junior school is captured on the form for school applications. This is entered into a database and checked that it is between 4 and 11. If it were captured on the form as 14 or N/A it would be rejected as invalid.

N. Askham, et al., “The Six Primary Dimensions for Data Quality Assessment: Defining Data Quality Dimensions”, DAMA UK Working Group, 2013.

the answer to the query “What is Mr. Wat- son% telephone number?” can bl: validated against the format for telephone numbers. Additionally, Wat- son’s address might be used to vallidate the area code and exchange

M. Brodie, “Data Quality in Information Systems”, North-Holland Publishing Company Information and Management 3, 1980, pp. 245-258.

The Definitions are examples of the characteristic that appear in the sources provided.

Definition:	Source:
Determines the extent to which data conforms to a specified format. For example, the order date must be in the format YYYY/MM/DD.	D. McGilvray, “Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information”, Morgan Kaufmann Publishers, 2008.
1) Data element passes all edits for acceptability and is free from variation and contradiction based on the condition of another data element (a valid value combination). 2) The metadata of the data element clearly states or defines the purpose of the data element, or the values used in the data element can be understood by metadata or data inspection. The metadata of the entity clearly states or defines the purpose of the entity and its required attributes/domains.	B. BYRNE, J. K., D. MCCARTY, G. SAUTER, H. SMITH, P WORCESTER 2008. The information perspective of SOA design Part 6:The value of applying the data quality analysis pattern in SOA. IBM corporation.
1) A data value is a Valid Value or within a specified range of valid values for this data element. 2) Data values are consistent with the Attribute (Fact) definition.	ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing.
This dimension refers to whether instances of data are represented in a format that is consistent with the domain of values and with other similar attribute values. For example, the display of time in a non-military (12-hour) format may be confusing if all other instances of times in the system are displayed in the 24-hour military format.	LOSHIN, D. 2001. Enterprise knowledge management: The data quality approach, Morgan Kaufmann Pub.
This dimension refers to whether instances of data are either store, exchanged, or presented in a format that is consistent with the domain of values, as well as consistent with other similar attribute values. Each column has numerous metadata attributes associated with it: its data type, precision, format patterns, use of a predefined enumeration of values, domain ranges, underlying storage formats, etc.	LOSHIN, D. 2006. Monitoring Data quality Performance using Data Quality Metrics. Informatica Corporation.
Appropriate metadata is available to define, constrain, and document data.	PRICE, R. J. & SHANKS, G. Empirical refinement of a semiotic information quality framework. System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on, 2005. IEEE, 216a-216a.
Representation consistency refers to whether physical instances of data are in record with their formats. For example, an EMPLOYEE’s salary cannot be represented “$AXT,” as there is (or should be) no such element in S. One would often like to know whether a physical instance is the proper representation for the intended (correct) value. But in practice this is rarely possible, as the intended value is conceptual and not known. So one is left with the issue of whether the representation conflicts with S.	REDMAN, T. C. 1997. Data quality for the information age, Artech House, Inc.